Itaú: Pension Delivery System

Grey Argentina: Itaú Pension Delivery
Developing new ways for Argentina’s most vulnerable to access banking services during the pandemic

Grey Argentina and its client, Itaú, the largest private bank in Latin America, joined forces to create a revolutionary pension delivery system for its elderly clients, the most at risk during the Covid-19 crisis.

Historically, Argentina has been a “cash culture” because people couldn’t rely on or trust electronic banking. When the pandemic hit, millions of retirees lined up to receive their monthly pensions, exposing themselves to the virus despite the lockdown. Their choice was stark: risk their lives to go out to the bank or stay home with no money.

The bank and agency took on entrenched cultural habits and the governmental, financial and legal establishment, believed to be impervious to change. Time was of the essence with lives at stake.

“I feel we broke through the ‘this cannot be done’ mentality. We transformed banking into a more friendly service in record time,” said Carolina Belzunce, Marketing Manager of Itaú. “This innovation normally would have taken years to accept. When we hit obstacles, Grey convinced us that it was worth continuing.”

In less than a month, Itaú and Grey developed a unique home delivery system of microflow transportation and identification verification. Older clients make a phone request and receive their pension in cash at the door. The invention is upending long-held traditions of the Argentine financial system and ushering in new ways of banking across Latin America. Fifty thousand seniors in Buenos Aires kicked it off.

Credits
Title: Pension Delivery
Campaign: Pension Delivery System
Client: Itaú Argentina
Agency: Grey Argentina
President Grey Argentina/CCO Latam: Diego Medvedocky
CEO: Pablo Sánchez Rubio
CCOs: Hernán Kritzer, Alejandro Devoto, Lisandro Cardozo
Creative Directors: Rodrigo Greco / Mariano Gamba
Art Director: Gastón Gual
Copywriter: Alex Romero
VP Client Services: Jorge Villar
Account Director: María José Amson
Account Supervisor: Florencia Niemetz
Head of Production: Pablo Molina
Producer: Negro Ibañez
Production Company: La Doble
Director: Martin Donozo
CEO: José Arnal
Executive Producer: Adrian Aspani/ Vero Pascual
Post Production: Luis Stafolani
Editor: Seba Mega Diaz
Sound: Porta Studio
Color: Anahí Piccinini
Music: Papamusic
Client: Carolina Belzunce
Country: Argentina