GS Caltex – ‘Kind Words Ringback Tone’ campaign to prevent verbal violence

Energy that can change the world is already inside us
 “Kind Words Ringback Tone” by GS Caltex.

It has been a constant social issue that call center employees are exposed to obscene and violent words of customers. Such issue is already well known by being covered by numerous press media, but there wasn’t still a solution to prevent such verbal violence against the call center employees even though several customer centers are trying to relieve their stress through psychological consulting and massage therapies.

GS Caltex, an energy enterprise that has been executing numerous campaigns to energize the world based on its sloga, ‘I am your Energy’, released a new campaign in order to resolve the issue. It is the video conveying the idea of “preventing verbal violence” while a customer is waiting to be connected to a call center employee.

This is a story everyone knows but no one could change

After the application of the new ringback tone, stress levels of the employees decreased by 54.2%, customers’ kind words increased by 8%, employees feeling respected increased by 25%. The video ends with reminder that energy that can change the world is already inside us.
The video was first released to GS Caltex’s Facebook page and gained 2M views and 200k engagements within 24 hours from its release. Through a simple but effective solution resolving a social issue, the campaign was introduced to above 15 media channels within 2 weeks from its launch and is provoking the energy to change Korean society.

Brand: GS Caltex
Advertising Agency: AdQUA Interactive, Seoul, South Korea
Creative Director: Hyunkyoon Kim
Copywriters: Ayoung Yoon, Olivia Sangjee Park
Account Executives: Junyoung Lee, Minwoo Lee, Hyunwoo Nam
Media Planner: Sooyeon Im
Media Buying: Seungkwan Hong, Seunghyun Yoon, Sooyeon Park

This Ad Campaign is related to:
Verbal Violence, Ad Campaign, Awareness Campaigns, GS Caltex, Kind Words Ringback Tone, preventing verbal violence, AdQUA Interactive Seoul, South Korea, social campaigns, Best Social Campaigns, GM Korea, Customer Services

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